We live in a world where everything is changing and evolving to adapt to the ever-changing digital landscape says Brian C Jensen. Businesses, as well as their strategies, must evolve…
There are many strategies that companies can adopt in order to retain existing customers. However, most businesses do not follow the best practices when it comes to customer retention says,…
There are many ways to build your relationship with customers. It can be through marketing, sales, or customer service. The following are some of the top companies that have used…
Negative reviews are not just bad for business they can be the death of it if you're not careful says, Brian C Jensen. That's because negative reviews, whether written by…
Today, with the internet competing for attention in a fast-paced digital world, website hacking is becoming more and more common says Brian C Jensen. How to handle website hacking is…
This is an important question in the retail world. Satisfied customers are likely to return and spend more than just satisfied ones says, Brian C Jensen. For them, customer loyalty…
Customers can lose faith in your product or service for many different reasons. Bad news travels fast, and the cost of losing a loyal customer may be more than you…
1. Explain what the issue is, fix it, and regain trust This is not best done by either side because it will create tension if you are seen as defensive…
Retaining customers is a crucial part of the business. It has been defined as an organization's ability to hold on to its existing customer base and acquire new ones says…
A call-to-action button is one of the most important elements of your website. A poorly placed, underwhelming, or missing CTA can easily erode conversions--and that's why it should be front…